Refund policy

Thanks for shopping with ontreksportswear@gmail.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. if failure to do this we will be unable to process your refund. 

Please note, we are currently unable to offer exchanges.

To start a return, you can contact us at Ontreksportswear@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

You can always contact us for any return question at Ontreksportswear@gmail.com

Unfortunately, we cannot accept returns on sale items or gift cards.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Return confirmation & refund

Please take your parcel to a designated drop-off location. Once the parcel has been received and is in transit, you will be notified of the progress of your return. Your refund will be processed as soon as the item(s) you have returned are inspected by our quality assurance team. The whole process from when you have sent the items to us and when the refund is visible on your account can take up to 14 days.